Contact the selling dealer
The dealer that sold the camper normally remains the first point of contact. The dealer can answer operating questions, perform an initial diagnosis and submit a request to Kalowen.
Kalowen warranty and after-sales service
Our commitment continues after delivery. The Kalowen warranty, our dealer network and our service team work together to review problems, authorize eligible repairs and help owners get back on the road.
Coverage summary
The periods below present the currently approved coverage. Eligibility remains subject to the terms of the official warranty.
3 years
Camper structure
Coverage for eligible defects in the camper structure, subject to the official warranty terms provided to the owner.
2 years
Refrigerator and air conditioner
Applicable coverage is subject to the Kalowen warranty terms and the warranties of the respective manufacturers.
1 year
Other components and accessories
Coverage for other installed components and accessories is subject to the official warranty terms and applicable manufacturer warranties.
This summary does not replace the official warranty document provided to the owner.
Official warranty document
The applicable official warranty document is provided with the sales and delivery documents. A digital version may be added once it has been formally approved.
Standard service process
Provide the required information
The request should include camper identification, a clear description, the circumstances of the problem and relevant photos or videos.
Wait for authorization before repair
No warranty repair should begin without prior authorization from Kalowen, except when immediate action is required for safety or to prevent further damage.
Complete the approved repair
The repair must be completed by the dealer or by a repair facility authorized for the specific work.
Keep requested documents and parts
Kalowen may request post-repair photos, an invoice, a diagnosis or the return of a replaced part.
Special situations
Structural claim
Claims involving the camper structure are managed directly by Kalowen.
Owner travelling
When a problem occurs far from the selling dealer, Kalowen may authorize another dealer or an appropriate repair facility based on the situation and the camper’s location.
Emergency
When there is an immediate danger, stop using the affected system or camper when it is safe to do so. Contact emergency services when the situation requires it.
Information to prepare
- Owner name and contact information
- Kalowen 250 year and serial number
- Selling dealer and purchase or delivery dates
- Detailed description and circumstances of the problem
- Error messages and troubleshooting already performed
- Relevant photos, videos or documents
- Current location and whether the camper can be moved
Targeted processing times
Response
Kalowen aims to respond to a complete request within a maximum of two business days.
The timeline begins once the required information has been received.Parts in stock
When an approved part is in stock, Kalowen aims to ship it within one business day after authorization.
Shipping
Standard shipping costs for parts covered by an approved warranty repair are paid by Kalowen.
Disabling failure
When a covered failure completely disables the camper, expedited shipping may be authorized.
Carrier delivery times cannot be guaranteed.Operating questions
For operating or product-use questions, contact your Kalowen dealer or our service team.